Returns and Replacement Policy

Pak Tech Mall has a returns and replacement policy for all its products depending upon the type of product that you wish to return. Our motto is to make a better experience for all our customers and make online shopping more trustworthy. You can count on M&S to make sure that you will always get the product that was promised to you. If your product was delivered to you broken, inappropriate or incomplete you can always claim a return or even a possible replacement.

Valid Reasons for the Return/Replacement of a Product

Will you be able to return a product or not depends on the reason for the return. You cannot return a product that was delivered to you in perfect condition. Moreover, a return cannot be possible only because you changed your mind or the product is no longer needed. Here are some of the valid reasons to return a product:

  • A product can be returned if it was not the one you originally ordered or was different from what was shown on the website. (Although the color tone can vary between image and physical product)
  • If the product delivered to you is faulty in any way upon arrival (Please check at home) then you can ask for a return or replacement.
  • If the product was not delivered completely and some components are missing, it can be replaced.
  • Depending upon the type of defect and the active applied warranty, Pak Tech Mall may refer to you to the original brand for a brand warranty claim.
  • All products showed on Pak Tech Mall follow this returns and policy document and any changes to this document will affect all products shown.

Guide on Claiming a Return or Replacement

Pak Tech Mall has a no questions asked returns and replacement policy for some products. For all the products that you need to return these are the steps you need to follow:

  1. Contact Us

The first thing that you need to do is to let us know what product you need to return or replace and why. You can write to us at [email protected] or call us on our helpline. Our customer care representatives will guide you well with the next steps as well. Moreover, they can also tell you if your product return or replacement request is valid or not. Once you have made contact with Pak Tech Mall and provided all necessary information we will proceed further.

  1. Arrange a House Pickup

Pak Tech Mall offers an easy house pickup for the returnable product. We offer this service in Lahore only for now. If you are not in Lahore than you can send the product to us via courier.

  1. Repack the Product

This point may prove to be very important in the proper return of a product. You have to make sure that the product is repacked in exactly the same way as you received it. All components of the product should be packed in the original packaging that the product was delivered to you in. The product should not be used or damaged after arrival. The original brand packaging of the product needs to be kept intact and no stickers or tape should be placed on it. The product may not be returnable without the original packaging and box.

  1. Send it via Courier You can return your purchased product to Pak Tech Mall by sending it back to us through TCS. Just call Pak Tech Mall team before and let us know and send it at our Head Office address.

FAQs

My order hasn't arrived yet. Where is it?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

Do you deliver on public holidays?

If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

Do you deliver to my postcode?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

Is next-day delivery available on all orders?

If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

Do I need to be there to sign for delivery?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

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